Private Tour Guide Japan (hereinafter referred to as “the Organization”) is committed to providing services that ensure safety, security, and trust. To achieve this, we comply with laws and guidelines concerning the protection of personal information and strive to protect personal information based on the following policies.
1. Basic Policy
Acquisition of Personal Information
When collecting personal information, we do so through lawful and fair means. The acquisition of personal information is limited to what is necessary for the smooth operation of our business.
Use of Personal Information
Personal information will be used within the scope of the purposes disclosed at the time of collection and only to the extent necessary for the execution of business.
Handling of Personal Information
Personal information will be handled within the scope of its intended use. If there is a need to change the intended use, we will obtain consent from the individual concerned.
Management of Personal Information
We take preventive measures to protect personal information from loss, destruction, alteration, and leakage. In the event of an incident, we will promptly take corrective action.
Correction and Deletion of Personal Information
If an individual wishes to correct, suspend the use of, or delete their personal information, we will promptly respond to the request upon confirming the identity of the individual. For email inquiries, we consider the individual to be identified if the email address used matches the one registered with us.
Continuous Efforts for Personal Information Protection
We comply with laws and guidelines concerning personal information and continuously educate, enlighten, and ensure that related parties understand and adhere to these regulations while continuously improving our practices.
2. Purposes of Using Personal Information
When we receive personal information from customers, we clearly state the purpose of its use in advance and use it within that scope. If it becomes necessary to use personal information beyond the initially stated purposes, we will contact the customer and obtain their consent before doing so. The purposes for which we use the personal information we hold are as follows:
Personal Information of Customers
- Reservation and coordination of private tours
- Providing sightseeing information
- Sending tour-related information and service notices
- Responding to inquiries and consultations
- Providing customer support
- Conducting various surveys
- Fulfilling contracts
Personal Information of Job Applicants
- Providing and communicating recruitment information to job applicants (including internships)
- Managing recruitment operations
3. Proper Acquisition of Personal Information
We collect personal information through lawful and fair means.
4. Provision of Personal Information
We do not disclose or provide personal information to third parties except in the following cases:
- With the consent of the customer
- When required by law
- When necessary to protect a person’s life, body, or property and it is difficult to obtain the customer’s consent
- When outsourcing the handling of personal information to the extent necessary to achieve the intended purpose
- When business succession occurs due to mergers, company splits, business transfers, or other reasons
However, we may provide customers’ personal information such as address, name, and phone number to our affiliated companies or agents if we deem it appropriate for the provision of services or responses to inquiries, etc. In such cases, the customer can request us to stop providing their personal information to the affiliated companies or agents.
5. Inquiries about Personal Information
For inquiries regarding the disclosure, correction, or deletion of personal information, please contact us via the inquiry form.
6. Other Matters
Access Information
To provide better services, we may collect access log information. Please note that this collection is not intended to identify individuals.
Cookies
To enhance user experience, our website uses cookies in certain areas. Cookies and IP address information alone cannot identify specific individuals and are not considered personal information. Cookies can be disabled in your browser settings.
Revised on July 1, 2024
